Idox Transport offers a number of different support arrangements for our systems.

Bronze Support

  • Access http://improve.cloudamber.com to log all faults ...or...
  • Email This email address is being protected from spambots. You need JavaScript enabled to view it. with the fault details
  • Support throughout 09:00 to 17:00 during normal office hours and days
  • Critical Fault Fix / Response = 72 hours / 24 hours

Silver Support

  • Access http://improve.cloudamber.com to log all faults ...or...
  • Email This email address is being protected from spambots. You need JavaScript enabled to view it. with the fault details ...or...
  • Use of dedicated helpline
  • Support throughout 07:00 to 19:00 during normal office hours and days
  • Critical Fault Fix / Response = 24 hours / 8 hours

Gold Support

  • Access http://improve.cloudamber.com to log all faults ...or...
  • Email This email address is being protected from spambots. You need JavaScript enabled to view it. with the fault details ...or...
  • Use of dedicated helpline
  • Direct liaison with 3rd party suppliers to resolve issues
  • Support throughout all hours (24 hours per day, 365 days per year)
  • Critical Fault Fix / Response = 8 hours / 4 hours
  • Non-Critical Fault Fix / Response = 24 hours / 8 hours

Amber Support

  • Access http://improve.cloudamber.com to log all faults ...or...
  • Email This email address is being protected from spambots. You need JavaScript enabled to view it. with the fault details ...or...
  • Use of dedicated helpline
  • Direct liaison with 3rd party suppliers to resolve issues
  • Support throughout all hours (24 hours per day, 365 days per year)
  • Critical Fault Fix / Response = 2 hours / 1 hours
  • Non-Critical Fault Fix / Response = 8 hours / 4 hours

Most of our systems fall in to the Bronze support category. Please contact us if any clarification is required regarding the level of support offered or wish to discuss upgrading the support level in the short or long term.